Return policy

Free returns within 14 days

Doesn't it fit, or are you not happy with it after all? You have a 14-day withdrawal period from the day you receive your order. Register your return within those 14 days; after that you have another 14 days to send the parcel back. Returns are free: we'll send you a return label.

Please note: for exchanges, the shipping costs are paid by the customer. We then send the new item to you.

How to return, in 3 steps

  1. Register your return. Email nl@patirti.com with your order number and the item you are sending back. You're welcome to give a reason, but you don't have to. You can also use the model form at the bottom of this page.
  2. Receive your free return label. We'll email you a return label with clear instructions.
  3. Send the parcel back. Stick the label on the parcel and drop it off at the service point shown on the label.

Always register your return before you send anything back, otherwise we can't link the parcel to your order.

Return address
PATIRTI – Returns
Zuiderterras 124
3083 BZ Rotterdam
Netherlands

Refund

As soon as your return has arrived, we'll refund you using the same payment method you paid with — no later than 14 days after you registered your return. We may withhold the refund until we have received the item or until you have shown that you have sent it back. If you return your entire order, you'll also get back the standard shipping costs you paid for your order.

Conditions

Feel free to try the item on, just as you would in a shop. Send it back in the same condition you received it: unworn, unwashed, with the labels still attached and preferably in the original packaging. If an item has been used more than necessary to try it on, we may charge you for the loss in value.

For hygiene reasons, underwear, swimwear and earrings cannot be returned if the seal has been broken. Gift cards cannot be returned.

Exchanges

Would you like a different size or colour? Email us at nl@patirti.com. For exchanges, the shipping costs are paid by the customer; we then send the new item to you.

Damaged, defective or wrong item?

Check your order when you receive it. Is an item damaged or defective, or did you receive the wrong product? Email us as soon as possible at nl@patirti.com, ideally with a photo. We'll sort it out with a replacement item or a refund. In that case the shipping costs are on us. Your statutory rights always apply.

Model withdrawal form

You may use this form, but you don't have to — an email is fine too. Copy the text, fill it in and send it to nl@patirti.com.

To: PATIRTI (Patirti Tekstil A.Ş.), Zuiderterras 124, 3083 BZ Rotterdam, Netherlands, nl@patirti.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
– Order number:
– Item(s):
– Ordered on / received on:
– Name:
– Address:
– Date:

Questions?

We're happy to help. Email nl@patirti.com, call +31 6 43268696 or visit our shop at Zuiderterras 124 in Rotterdam.